Animal Hospital Policies

Learn more about veterinary hospital policies at East Brook Animal Hospital Mansfield Center

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Routine wellness appointments are scheduled with a doctor and allow time for you to ask questions about the health of your pet. These appointments are scheduled for 15 minutes and during that time a technician is also available to answer your questions or give you information about procedures, behavioral or health related issues.Pet’s with any questionable health issues, beyond a wellness visit should schedule a sick pet visit, and this appointment will be scheduled for 30 minutes.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, and cash.